Refund Policy Online products: All online products except those covered by the Limited Refund Policy have a 30-day refund period. If you do not receive your welcome instructions right away, please notify us so that we can make sure you get started well within the 30-day period. If you are not satisfied with your program, a refund may be issued within 30 days of the purchase date. You, the buyer, may request a refund to our client care team by phone, email, or through the Contact Us page prior to midnight PST of the thirtieth day after the date of purchase. No refunds will be issued after 30 days from purchase. Limited Refund Policy: All online products that have a completion timeline of fewer than 30 days will have a refund period of 3 days. You, the buyer, may request a refund to our client care team by phone, email, or through Contact Us page prior to midnight PST of the third day after the date of purchase. No refunds will be issued after 3 days from purchase.
Exceptional Life Coaching Program and Program Subscriptions: If you are not satisfied with your program, a refund may be issued within 30 days of the purchase date minus the current rate for one month of the program.
Livestream & Livestream Replays: No refunds will be issued for these purchases. If you experience bandwidth or streaming issues, replays of live events are always available within 2-3 weeks.
Event Ticket Purchases: If NeuroGym cancels a live, on-site event, NeuroGym will give participants the option of having their money refunded or applying their payment to future events. If the event is canceled due to events outside of NeuroGym’s control, the ticket purchase price may only be applied to either the rescheduled event or another future event.
If you have any questions regarding this policy, please request more information through our Contact Us page prior to ordering!
Contact. If you have any questions regarding this policy, please contact us through our Contact Us page.
Refund Policy Terms and Conditions of Sale.pdf (100 KB)
Refund Policy .pdf (100 KB)
